Powering Industry Learning at Scale

National Broadband Network

Overview

The National Broadband Network (NBN Co Limited) was established in 2009 by the Commonwealth of Australia as a Government Business Enterprise (GBE) with a clear purpose: to design, build and operate a wholesale broadband access network for Australia.

NBN Co provides wholesale services to Retail Service Providers (RSPs), who then deliver internet plans to households and businesses nationwide. The company’s mission is bold yet simple – to elevate Australia by connecting people and powering progress. This vision rests on the delivery of reliable, fast, resilient, and secure broadband.

With a workforce of up to 4,000 people and a diverse customer base spanning the country, NBN Co knew that effective learning and development would play a crucial role in achieving its mission.

Before partnering with mylearningspace, NBN’s approach to training was fragmented and inconsistent.The organisation primarily relied on face-to-face workshops, PowerPoint presentations, and supporting documentation.

“NBN Co plays a critical role in connecting Australia, and we’re proud to support them in building a scalable, customised learning ecosystem with Moodle Workplace. This project demonstrates how the right blend of technology and expertise can transform training into a strategic asset - driving consistency, engagement, and long-term capability across an entire industry.”

Chad Outten, Chief Learning Officer, MyLearningSpace

THE learning landscape

The Learning Landscape Before Change

Before partnering with mylearningspace, NBN primarily relied on face-to-face workshops, PowerPoint presentations, and supporting documentation.
This approach created significant challenges:

Training was not scalable for a dispersed workforce and external industry partners.
Cost and efficiency were constant concerns, with face-to-face delivery straining budgets and resources.
Inconsistent knowledge across the industry created varying levels of proficiency, impacting customer service quality.
Training lacked engagement and accessibility, slowing down onboarding for RSPs and frontline staff.

key barriers

Barriers in the Learning Ecosystem

For an organisation responsible for a critical part of Australia’s digital infrastructure, solving these learning challenges was a top priority.

Industry training gaps: particularly around product knowledge and awareness.
Limited scalability: reaching thousands of staff and external stakeholders across Australia was costly and inefficient.
Fragmented learning delivery: no single platform to unify training programs and monitor progress.
Time-to-competency delays: slow onboarding of RSPs affected how quickly they could resell and support NBN services.

Implementation and Support

1. Conduct deep analysis of training needs and stakeholder requirements.

2.Shape the platform architecture and create customised workflows.

3. Multi-tenancy for external partners, giving each RSP a dedicated space.

4. Migrate data securely from legacy systems.

5. Provide hands-on training for administrators and end users.

Partnering with mylearningspace

Having previously worked with mylearningspace and successfully implemented Moodle in another telecommunications organisation, NBN’s leadership knew they needed a premium partner with proven industry experience.

Moodle was selected as the platform of choice due to its:

Flexibility to meet complex internal and external learning needs.
Customisation capabilities—from branding to unique workflows and permissions.
Integration with Salesforce, ensuring seamless data flow and user experience.
Multi-tenancy feature, enabling RSPs to access tailored learning spaces with their own look, feel, and structure.

The decision to partner with mylearningspacewas not just about technology—it was about expertise, collaboration, and trust.

Results and impact

The introduction of Moodle Workplace has transformed learning at NBN, by:

Streamlined program creation and delivery reduced time and effort across the board.
NBN can now deliver training to a geographically dispersed workforce and industry partners with ease.
A centralised platform ensures unified standards of knowledge across all stakeholders.
Tailored, accessible, and interactive content keeps learners motivated.
RSPs can upskill quickly, enabling them to provide better customer service sooner.

Create your own learningspace

We combine deep Moodle expertise, comprehensive services, and a commitment to sustainable growth to empower your organisation and your learners. Our team partners with each organisation to meet their unique needs, improve outcomes, and provide support at every step.  We are focused on creating unique learner-centric platforms backed by learning science that increase adoption, retention, engagement and deliver on learning outcomes. As a Certified Premium Moodle Partner, we have a successful proven track record of implementing Moodle solutions for both small and multi-national organisations.