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As a leading Australian professional skin care company, for Dermalogica, education sits at the heart of everything they do. Our client partners exclusively with qualified skin therapists who stock their products and deliver treatments, ensuring their success through ongoing learning and development.
The education offering includes instructor-led training – delivered both in-person and via livestream – alongside a growing suite of flexible, self-paced online courses.
Dermalogica’s goal is to empower skin therapists with the product knowledge, practical techniques, and business skills they need to thrive. By investing in education, they not only elevate professional standards in the industry but also strengthen the success of the clinics and salons they work with.
This case study explores how their partnership with mylearningspace and the implementation of Moodle Workplace has allowed them to seamlessly embed this vision across the organisation. It provides insight into the challenges faced, the solutions implemented, and the measurable impact of creating a unified digital learning environment.
"The team at mylearningspace are always supportive, especially with all the questions we ask and our unique business needs. The Ticket system makes it easy to post your question and communicate with their team. The training they offer was helpful to build our confidence, plus learn new ways to provide education to our learners.”
Before moving to Moodle Workplace, NAATI was operating with fragmented systems and highly manual processes that made it difficult to deliver consistent, scalable training. Their existing platform was used in only a limited way, leaving significant gaps across staff development, contractor training, candidate preparation and practitioner support.
Despite a strong commitment to learning, the organisation faced several challenges with their previous systems:
For an organisation responsible for a critical part of Australia’s digital infrastructure, solving these learning challenges was a top priority.
The transition to Moodle Workplace was more than just a platform change – it was a strategic opportunity to enhance learning across the organisation. mylearningspace provided highly customised, hands-on support at every stage, ensuring that the LMS would not only meet current needs but also be scalable for the future.
From the outset, mylearningspace took the time to deep dive into the organisation’s data and existing learning processes, conducting thorough research into how learners engaged with courses, how staff managed bookings, and where bottlenecks or frustrations existed. This research informed the configuration of the LMS, ensuring that course structures, user flows, and reporting capabilities were tailored to the organisation’s unique requirements. Key steps in this tailored approach included:
mylearningspace provided a fully functional developement site where the organisation could explore options, test workflows, and visualise the learner experience before finalising the system.
By analysing course completions, booking behaviours, and learner feedback from previous systems, mylearningspace determined the optimal setup for in-person, livestream, and self-paced courses.
Recognising that learners were external and the organisation’s workflows were unique, mylearningspace advised on how to structure access, configure cohorts, and optimise the shared learning environment.
Staff received targeted training to understand both the operational and strategic aspects of Moodle Workplace, empowering them to confidently manage courses, monitor performance, and guide learners.
This combination of research, testing, and tailored guidance ensured a smooth, confident transition for all end users.
Learners immediately benefited from a seamless, mobile-friendly experience, while administrators gained the tools and insight needed to track engagement, manage bookings, and improve overall learning outcomes.
Looking ahead, the organisation is exploring further enhancements to support co-hort management, appointment handling, dashboard customisation, and API improvements to meet emerging learning needs.
We combine deep Moodle expertise, comprehensive services, and a commitment to sustainable growth to empower your organisation and your learners. Our team partners with each organisation to meet their unique needs, improve outcomes, and provide support at every step. We are focused on creating unique learner-centric platforms backed by learning science that increase adoption, retention, engagement and deliver on learning outcomes. As a Certified Premium Moodle Partner, we have a successful proven track record of implementing Moodle solutions for both small and multi-national organisations.