Get reliable and responsive support for your learning management system software from our expert team. We are active members of the Moodle, Totara and Mahara Communities and understand the software exceptionally well.
As queries or issues arise, your organisation’s nominated support contact can simply create a web ticket, search our knowledge base or browse tutorials via our web-based support system. Our Web Support Plan includes:
- Access to our web-based ticketing system for one nominated contact;
- Access to our Knowledge Base containing answers to Frequently Asked Questions, Solutions, Articles and Tutorials;
- Expert web support managed through our Help Desk system;
- Every issue assigned a ticket number;
- Response to initial ticket within 24 hours;
- All correspondence recorded through to resolution;
- Support time spent reporting available upon request.