Frequently Asked Questions
Getting started
What is a learning management system?
What are the benefits of a learning management system to our organisation?
What things should our organisation consider before investing in a LMS?
Where do we signup to your newsletter?
Can we have access to a demonstration site?
Do you have tutorials and webinars we can refer to and share with others?
Where can we find your Conference presentations?
We’re brand new to online learning, can you recommend any books?
Do you have any free self-guided online courses?
What is a learning management system?
A Learning Management System (LMS) is a software platform which facilitates the management and flexible delivery of content for web-based learning. It enables the administration, documentation, assessment, tracking and reporting of educational content and training programs, providing organisations with a cost effective method to fulfil their operational, compliance and training requirements.
What are the benefits of a learning management system to our organisation?
Organisational benefits of implementing a learning management system include improved distribution of learning, excellent return on investment, ease of use, business impact, assessment capabilities, reporting capabilities and flexible learning options.
What things should our organisation consider before investing in a LMS?
Investing in a LMS can be a difficult and time-consuming process for any decision maker. For reasons of both time and money, making the right decision the first time around is highly desirable. We recommend you consider organisational need and budget for a LMS, key staff for success, system scalability, user capability and vendor track record.
Is there anything that may prevent us from bringing the system in-house or moving to another provider at any stage in the future?
No. With the right expertise, the learning management system software and its data is transferrable to another host server. You are not locked into a vendor.
Where do we signup to your newsletter?
You can subscribe to our monthly newsletter via the Newsletter subscription block located on most pages of our website or go to our newsletter subscription form.
Can we have access to a demonstration site?
Of course, we encourage you to try before you buy. Our demo sites are located as follows:
Yes. We do have a free 30-day trial for Australian organisations only. Contact us to get started and we will email you as soon as your LMS is ready.
Do you have tutorials and webinars we can refer to and share with others?
Yes, we have both. Feel free to use our tutorials and webinars under Creative Commons Non-Commercial Attribution License.
Where can we find your Conference presentations?
Here’s our conference presentations.
We’re brand new to online learning, can you recommend any books?
Yes, check out our relevant book reviews.
Do you have any free self-guided online courses?
Yes. Totara users can register and enrol in various self-guided Totara online courses. Moodle users can learn more via our How to Moodle 2.0 course.
About us
Where is your company located?
Why should we do business with you?
What type of organisations do you do business with?
What is your Information Privacy policy?
Do you provide a service level agreement?
Where else can we find you on the web?
Where is your company located?
We are located on the Gold Coast, Queensland, Australia.
Why should we do business with you?
We believe there are some key points of difference between us and our competitors. Good reasons why your organisation should partner with us include more than 15 years of experience and expertise in our field; we take pride in our reputation, client focus and quality of our end-to-end solutions; moreover, we work in and understand the Australian education and business sectors.
What type of organisations do you do business with?
We typically work with clients in the Australian corporate, government and education sectors.
What is your Information Privacy policy?
Click the following link to read our Information Privacy policy.
We require payment in full within thirty (30) days of an invoice being issued. The invoiced items will be actioned when payment has been received. We do not accept part or periodic payments.
To ensure continuity of service, payment must be made in full before the due date. If the Client does not make payment in full before due date, we will notify the Client and reserve the right to suspend services. The Client forfeits any discount that was applied to the original invoice and we are entitled to issue a revised invoice that reflects this. If The Client wishes to reinstate suspended services, The Client must first pay the outstanding invoice(s) in full and $200 administration fee. If The Client does not make payment in full within seven (7) days of the arrears notification, we reserve the right to terminate services without further notice.
Payment is deemed as acceptance of the terms and conditions of our Service Level Agreement.
Do you provide a service level agreement?
Yes, all services include a service level agreement. This states our commitment to service quality and gives your organisation clarity in terms of the level of service to expect from us.
Contact us via phone, email or web form. Phone: 1300 438 567 (GET LMS). Email: info@mylearningspace.com.au.
Where else can we find you on the web?
You will find us on various sites listed below. Feel free to add, comment, follow, favourite, friend, like and share us!
Portfolio
Can you share case studies of your work?
Do you have client testimonials?
Our clients are predominantly Australian organisations in the corporate, government and education sectors. Clients include eBay, Rip Curl, Shell, Queensland Health, Queensland Rural Fire Service, NSW Departments of Primary Industries, Ageing, Disability and Homecare, Family and Community Services, Juvenile Justice and Public Library Services SA. Here’s a snapshot of some of our clients.
Can you share case studies of your work?
Yes, here’s some sample case studies.
Do you have client testimonials?
Yes, here’s our client testimonials.
Solutions
What solutions does your company offer?
We’re dissatisfied with our LMS provider, can you help us?
How do we move forward with engaging you for consultancy, hosting, training and support services?
We’re happy with your services, what should we do?
What are the benefits of outsourcing aspects of this project to an external provider, like your company?
If your organisation does not currently have the internal capability to deliver certain aspects of your project, this is when outsourcing makes total sense. We can expertly partner with your organisation to ensure effective planning, design, implementation and evaluation of your project.
We are experts in our field bringing knowledge, skills and experience to your project team for a fraction of the cost of employing a new staff member. This translates into significant cost, people and time savings. Moreover, we lower the risk and extend the value of your LMS deployment.
What solutions does your company offer?
Our expert solutions include Consultancy, Hosting, Training, Support, Content and Customisation for learning management system software.
We’re dissatisfied with our LMS provider, can you help us?
Yes. Contact us to discuss your requirement. If you’re using Moodle or Totara, to help your organisation make a smooth transition, we will migrate your data to our servers at no cost for Premium Hosting plans.
How do we move forward with engaging you for consultancy, hosting, training and support services?
In the first instance, contact us to discuss your requirement, view a demo or request a quote. If you have received indicative pricing and are ready to engage our services, simply let us know. We will issue an invoice and action your project when payment has been received.
We’re happy with your services, what should we do?
Word of mouth is the best form of advertising. Feel free to take a minute to write us a brief recommendation on our LinkedIn company page. Spread the word with your friends and colleagues in other organisations who may benefit from our expert services. Alternatively, pass on their details and we will make contact.
Please use our Contact us form. We value your feedback, both positive and suggestions for improvement.
Hosting
What does your managed hosting service include?
What are the differences between standard and premium hosting?
What is the similarities and differences between Moodle and Totara?
We normally use commercial software, why should we use open source software?
Moodle is freely available, why should we engage your services?
Are you an official Totara Partner?
Does our organisation need to engage a Partner?
Can we upgrade to a bigger hosting plan?
Can we downgrade to a smaller hosting plan?
Can we use our own web domain?
Can we have an SSL certificate for secured logins?
What does your managed hosting service include?
Our managed hosting service ensures your learning management system resides in a secure, stable and highly available environment. This includes a Services Agreement that states our quality of service. We take care of the initial software installation and configuration, and moving forward, we take care of optimisation, securitisation, monitoring and response, backups and upgrades. This allows you and your staff to focus on core business.
What are the differences between standard and premium hosting?
Standard hosting is most suited to the education sector and includes an installation of the world’s most popular learning management system software: Moodle and video tutorials.
Premium hosting is designed to meet the specific requirements of corporate and government sector and uses a truly enterprise level software: Totara LMS. Premium hosting also includes data migration from another host, web domain registration, SSL certificate, custom branding, annual subscription to the Totara software agreement, account manager, community portal access, help documentation and tutorials, monthly webinars, test and staging environment, input toward development roadmap and priority bug fixes.
Both standard and premium hosting plans include data backups, upgrades, system configuration, optimisation, security hardening and a SLA.
What is the similarities and differences between Moodle and Totara?
Both Moodle and Totara are open source software and learning management systems.
Moodle is the world’s most popular learning management system software designed using sound education principles that help educators create effective online learning. It is intuitive, customisable and scalable software. There are numerous inbuilt tools for communication, collaboration, assessment and reporting.
Totara is a distribution of Moodle. It has all the features of Moodle software plus advanced functionality designed especially for workplace learning in the corporate and government sectors. Additional features include learning plans, program management, team management and a custom report builder. Totara is developed in lock-step with Moodle – this means your organisation will continue to benefit from new and enhanced Moodle and Totara features in a single software solution.
We normally use commercial software, why should we use open source software?
Open source software is released under GNU Public Licence which gives your organisation permission to modify the application code. This gives your organisation the freedom and flexibility to customise the software to suit your specific requirements. The open source philosophy promotes communities of developers, educators and business folk who actively collaborate to make software that is stable, secure, scalable and exceptionally good. Moreover, there are no software licence fees or vendor lock-ins typically associated with commercial software.
Moodle is freely available, why should we engage your services?
We are Moodle experts and know the software inside-out. Moreover, we are highly qualified, experienced and respected in our field. We have been actively involved with the Moodle Community since 2005. We have acted as mentor and assessor for the internationally recognised Moodle Teacher Certification program and are a proud member of the ‘Particularly Helpful Moodlers’ and ‘Quality Assurance Testers’ groups at moodle.org. In fact, we organised the Australian Moodle Conference in 2008 and make an annual donation to contribute toward ongoing software development.
Are you an official Totara Partner?
Yes. We are a Totara LMS Gold Partner for the Asia-Pacific region.
Does our organisation need to engage a Partner?
No. However, the benefits of engaging a Partner include gaining access to the experience and expertise of a company who has experience with successful enterprise deployments. Moreover, a Partner gets priority bug fixes and can provide direct input regarding feature enhancements, on behalf of clients, for directors and developers to consider for the software roadmap.
Can we upgrade to a bigger hosting plan?
Yes. Your organisation can upgrade to a bigger plan at any stage. The cost will be calculated as the price difference between the two plans applied as a monthly pro-rata for the period remaining on the current hosting period.
Can we downgrade to a smaller hosting plan?
No, not during a current hosting period. Your organisation needs to estimate the total number of unique users for a 12-month period. Your organisation can downgrade to a smaller plan upon renewal of the hosting for a subsequent year.
Can we use our own web domain?
Yes. If you organisation owns a web domain and wishes to use this for your LMS, we can make that happen. If your organisation currently uses the said domain eg. http://domain.com for other purposes, such as a website, and intends to continue to do so, we will need to put your LMS at a sub-domain of the main domain eg. http://lms.domain.com.
Alternatively, we can register and manage a domain on behalf of your organisation and use this for your LMS eg. http://newdomain.com . We provide this service for $100 per domain per year on Standard Hosting plans and at no cost for Premium Hosting plans.
Can we have an SSL certificate for secured logins?
Yes. Typically, when users login to a web-based system, their username:password is transmitted in clear text across the internet, which may be intercepted and interpreted by a third-party with malicious intent. Using an SSL certificate for authentication is considered more secure as username:password is encrypted for transmission, which means intercepted data is virtually impossible to decrypt by a third-party. We provide this service for $500 per domain per year on Standard Hosting plans and at no cost for Premium Hosting plans.
Training
Are you able to train our key staff to use the learning management system software?
What is your training approach?
What can we expect when we engage your expert training?
Are you able to train our key staff to use the learning management system software?
Yes, we can expertly train your administrators, managers, course designers and trainers.
What is your training approach?
We bring a hands-on approach ensuring participants acquire the knowledge and skills to effectively use your learning management system software.
What can we expect when we engage your expert training?
You will learn how to effectively use your learning management system software. We communicate before, during and after the workshop(s) ensuring training is tailored to suit your specific requirements.
We can do either or a combination of both. 6 hour onsite training and 2 hour online training start from $2000 and $500 respectively.
Support
We want to use your hosting service, do we need really support?
We provide web-based support via our online portal. This gives your nominated contact access to our ticketing system and knowledge base containing FAQs, solutions, articles and tutorials. We do not provide support via email or phone.
No. With the help of our expert training, we expect our clients can capably provide direct support to their own users. In situations where an issue or query arises and you cannot resolve it, ask your nominated contact to access our support portal and search the knowledge base for a solution or create a ticket.
We want to use your hosting service, do we need really support?
Yes. From our experience, all hosted clients need our support. There will be unforeseen circumstances where software-related issues and queries arise. Engaging our expertise gives your organisation the confidence that matters will get resolved in a reliable and timely manner. Support plans start from $2500 and must be bundled with a Hosting plan.
Clients on Standard Hosting plans can browse, search the Moodle community site. Clients on Premium Hosting plans have been allocated a limited number of subscriber logins to the Totara community portal.
Consultancy
What can we expect when we engage your expert consultancy?
What is your consultancy approach?
Is consultancy onsite or online?
What can we expect when we engage your expert consultancy?
We will analyse your organisation’s need for a learning management system, evaluate your organisation’s internal capability to use the system, define learning and training requirements, identify what elements you need in a learning management system and devise a timeline for the delivery and implementation.
What is your consultancy approach?
We use our expertise to help your organisation get the most out of its investment. We aim to help you understand the place of learning and training in your organisation and the value of effective learning in your business strategy.
Yes, upon request, we can conduct audits of your existing learning management system configuration, use and security.
Is consultancy onsite or online?
We can do either or a combination of both. Consultancy starts from $2500.
Customisation
Can you theme our learning management system to reflect our corporate branding?
How do we go about extending the functionality of the standard learning management system software?
What is your casual rate for custom development and integrations?
Does the learning management system software have inbuilt authoring tools?
Can you help us with online content development?
Is your learning management system software SCORM compliant?
Can you theme our learning management system to reflect our corporate branding?
Yes. We provide basic branding for Standard Hosting plans at no cost – this includes your corporate logo, and preferred font and colour applied to a standard theme. If you require more customised branding, we also provide custom theming for $2000 for Standard Hosting plans and at no cost for Premium Hosting plans.
How do we go about extending the functionality of the standard learning management system software?
From our experience, the majority of third-party plugins are poorly developed, documented, maintained and supported. We can help you evaluate and test plugins that may extend the core functionality of your learning management system software.
What is your casual rate for custom development and integrations?
$250 per hour. We can scope the feasibility of your requirement and indicate time required to perform the job.
Does the learning management system software have inbuilt authoring tools?
Yes. There are numerous easy-to-use inbuilt tools including assignment, blog, chat, messaging, database, feedback, forum, glossary, lesson, quiz, wiki and workshop.
Can you help us with online content development?
Yes. We can work with you to develop high quality online content, ensuring it is professional, engaging and educationally sound.
SCORM is an acronym for Shareable Content Object Reference Model. It is a web standard allowing content communication, sharing and reuse across different systems. SCORM content is authored using third-party software and integrated with your learning management system so learners can be tracked, assessed and reported on.
Is your learning management system software SCORM compliant?
Yes. Our learning management system software is SCORM 1.2 and 2004, AICC and IMS compliant.